FAQs & Policies


Below you will find answers to some of our most commonly asked questions. If you don't find the information you're looking for below, please feel free to email us at help@chalkfullofdesign.com

 FAQs

What should I use to write on my chalkboards?
Our chalkboards work best with regular chalk or erasable chalk marker, and if you'd like, you can purchase these chalk markers right from us!  

How should I clean my chalkboards?
To erase what is written on your chalkboards, simply use a cloth or paper towel that's been dampened with a bit of water. Baby wipes also work wonders! 

Help! I bought and used an erasable chalk marker from somewhere other than your shop, and after I erased I could still see what had been previously written. What do I do?
On occasion, when the ink from a chalk marker can’t be fully erased from a surface, it leaves traces of residue, also known as a “ghost”, showing what was previously written. If this happens to you, fear not! This ghosting can be reversed with a little Windex and some elbow grease. 

A note on erasable markers - not all erasable chalk markers are created equal. While most will wipe right off, we cannot guarantee that markers you purchase outside of our shop will wipe off neatly and not leave residue. We have tested the markers that we carry at length, and we can proudly say that they will not leave any permenant ghosting on your boards. 

What happens if my chalkboards get damaged in the mail?
We take great pride in our packaging, and we go to great lengths to ensure that your boards arrive to you safe and sound. On rare occasions, however, some packages may get damaged in transit, leaving your boards in less than perfect condition. In the event that this occurs, please contact us within 48 hours of receiving your boards with photos of the damage attached to your message. We will assess the damage and if necessary, send new boards out to you right away.

Can I return my chalkboards? 
We hope it never happens, but if for some reason you'd like to return your chalkboards, please contact us within 7 days of receipt to do so. We can only accept returns on unused, non-custom boards. All custom chalkboards (ie: personalized) or boards that have been written on at any point are final sale and not eligible for return. 

Return shipping will be at the expense of the customer, and we will issue a refund in the form of payment was received once we have your return in our hands, less a $5 restocking fee. We reserve the right to refuse a refund on boards that have been used or that arrive damaged to us due to insufficient return packaging. 

Do you ever run sales or promotions? 
Sometimes, yes! Follow us on Instagram @chalkfullofdesign to stay up to date on promotions, new products and to see photos of our chalkboards in use! 

How much is shipping?
We proudly offer flat rate shipping on all domestic (US) orders.*
All 8x10 orders ship for only $4
All 11x14 orders ship for only $8
The shipping for all International orders will be calculated by weight and location.

*If you are purchasing multiple size chalkboards, shipping costs will default to the largest size board in your order*

Do you ship outside of the US?

We ship anywhere in the world and shipping prices vary depending on your destination.  If you are outside of the USA you are responsible for any custom fees or taxes upon the package arriving to your home. 

 POLICIES

Returns
Returns for stock items are accepted. Please contact us within 24 hours of receiving your chalkboard(s) if you are unhappy, and you can return the item(s) or make an exchange for something else in the shop of equal value. If your item was damaged in transit please send photo evidence of the packaging and damage so that we can remedy the situation accordingly.

We cannot accept returns on custom orders (ie: personalized chalkboards). Each item is made specifically for you, and we do our best to communicate all the details needed to agree upon before your order is completed.

All of our chalkboards are handcrafted and, therefore, may vary slightly from what is pictured on a listing. The overall presentation, however, will be very similar to what is shown.

Shipping
Turn around time on chalkboards is about two weeks, unless otherwise specified, as we make them all by hand. During high volume times, like the holidays, that time frame may be a bit longer, but we assure you we will work as quickly as possible to get your chalkboards into your hands.

All products will be shipped with a protective covering inside of a sturdy mailer or box. Most products ship via USPS first class mail/Priority Mail. Delivery times vary depending on destination.

Your order will be shipped to the address supplied at checkout. Addresses associated with methods of payment will not be used automatically. Please check to insure the shipping address is correct before completing checkout.

International Shipping 
We ship anywhere in the world and shipping prices vary depending on your destination.  If you are outside of the USA you are responsible for any custom fees or taxes upon the package arriving to your home. 

We cannot be responsible for lost or stolen packages.  All customer service and shipping related questions should be directed to help@chalkfullofdesign.com